Filing a Complaint Against BUF

Internal Processes

While BUF expects individuals to attempt to resolve problems in a biblical manner, any student may make a complaint against BUF. The university will neither entertain complaints that are not in writing or which are anonymous, nor will it consider complaints sent through facsimile transmission. In addition, the university will not act on complaints submitted on behalf of another individual or complaints forwarded to the institution.

A formal complaint is one that is:

Submitted in writing describing the complaint in the clearest possible terms
Signed and dated
Sent to the attention of the Executive Director of Student Life

Once the formal written complaint is submitted, the Executive Director of Student Life will have 10 working days to acknowledge receipt of the complaint and 30 working days to address the complaint with complainant.

If the complainant is not satisfied with the Executive Director of Student Life’s response he/she will have 5 working days to submit in writing an appeal to the University Hearing Officer. The University Hearing Officer’s decision is final unless the President chooses to review the matter.

Distance Education and Online Student Complaints SARA

Out-of-state distance education students participating under SARA, who have completed the internal institutional grievance process and the applicable state grievance process (both described above), may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page at www.flsara.org.

Appeal to SACSCOC

Baptist University of Florida is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate, baccalaureate, and masters degrees. The Commission is to be contacted if there is evidence that appears to support an institution’s significant non-compliance with a requirement or standard. Procedures have been established to provide a mechanism for the Commission to consider complaints that address significant violations of the Commission’s standards. Questions about the accreditation of Baptist University of Florida may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC’s website (www. sacscoc.org).